Terms of service

1. The parties

These terms are an agreement between Kløvr AS (org. no. 935 000 041), Ringgata 4C, 0577 Oslo, Norway ("Kløvr", "we") and the business that creates an account ("the customer", "you"). Kløvr is for businesses only. The person who accepts these terms confirms that they may bind the customer.

2. The service

Kløvr is digital breakfast registration for hotels. It consists of the tablet app for the restaurant, the web portal for staff, and the connection to the customer's property management system (PMS).

We may improve and change the service. We will not remove a core function you rely on without telling you at least 30 days in advance.

3. Account and use

• You are responsible for who you invite to your organisation and what they do in it.
• Keep sign-in links, tablets and the hotel’s staff PIN to yourselves. Guest details beyond initials are shown on a tablet only after the staff PIN is entered. Tell us at once if you suspect misuse.
• You may not use Kløvr to break the law, to try to get into other customers' data, or to overload or reverse-engineer the service.

4. Your systems

You give us access to your PMS for the purpose of the service. You are responsible for having the right to give that access, for your agreements with Oracle or Mews, and for the tablets and network at the hotel. Breakfast postings follow the rules you set in the portal; check them before you go live. If a breakfast cannot be posted automatically, the portal lists it under "Needs manual posting"; posting it by hand in the PMS is up to the hotel.

5. Price, trial and payment

Kløvr costs USD 399 per hotel per month, excluding VAT, unless we have agreed otherwise in writing. VAT and other taxes are added according to where the customer is established.

New customers get a 7-day free trial. A card is required to start it; the first payment is taken when the trial ends unless you cancel before then.

The subscription renews every month and is charged in advance by card through Stripe. The number of hotels billed is set when the subscription starts. If you add or remove a hotel, tell us at hello@klovr.io and we adjust it from the next billing period.

If a payment fails, we will tell you. The service keeps working for existing tablets, but you cannot connect new ones until the payment is made. If it has not been paid within 30 days, we may suspend the service.

We may change the price with at least 60 days’ notice by email. The new price applies from your next billing period after the notice period.

6. Cancellation

You can cancel at any time in the portal. The subscription ends at the end of the period you have paid for, and we do not refund partial months. We can terminate the agreement with 60 days’ notice, or at once if you materially breach these terms and do not put it right within 14 days of being told.

For 30 days after the agreement ends, we will send you a copy of your data on request. Then we delete it, except what we must keep by law (for example invoices).

7. Data and privacy

The data you and your guests put into Kløvr is yours. For guest data, you are the controller and Kløvr is your processor. We sign a data processing agreement (DPA) with you before we process personal data on your behalf; once signed, it is part of these terms. Ask us at hello@klovr.io. How we handle personal data is described in our privacy policy.

We may use anonymised, aggregated figures (for example the number of breakfasts registered across all hotels) to run and improve the service. They never identify a guest or a hotel.

8. Availability and support

We aim to keep Kløvr available every morning and to fix faults quickly, but we do not guarantee uninterrupted service. Planned maintenance is done outside breakfast hours where we can. Support: hello@klovr.io.

9. Liability

Kløvr is provided as it is, within what Norwegian law allows. Neither party is liable for indirect or consequential loss, such as lost profit or lost data that could have been avoided with ordinary backups. Our total liability in any 12-month period is limited to what you paid us in that period. These limits do not apply to gross negligence, wilful misconduct, or where the law does not allow them.

Neither party is liable for delays or failures caused by events outside its reasonable control (force majeure), including outages at Oracle, Mews or internet providers.

10. Intellectual property

Kløvr, its software and design belong to Kløvr AS. You get a non-exclusive right to use the service during the agreement. If you send us suggestions, we may use them freely.

11. Changes to these terms

We may change these terms. We will email you about material changes at least 30 days before they take effect. If you do not accept them, you can cancel before they take effect.

12. Law and disputes

Norwegian law applies. Disputes go to Oslo District Court (Oslo tingrett), after the parties have tried to solve them by talking. If these terms exist in more than one language, the Norwegian version prevails.